Welcome to AZ Wheelz. By accessing our website, booking a vehicle, or using our services, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before proceeding.
1. Acceptance of Terms
By using AZ Wheelz services, you acknowledge and agree to these Terms & Conditions.
If you do not agree, please do not use our services.
2. Services Provided
AZ Wheelz provides the following services:
- Vehicle rentals
- Pickup and drop-off services
- Customized rental packages
- Customer support and assistance
We reserve the right to update, modify, or discontinue services at any time.
3. Eligibility
To rent a vehicle, you must:
- Be at least 21 years old (or age required by law)
- Hold a valid driver’s license
- Provide accurate and verifiable information
- Agree to all rental and service policies
AZ Wheelz reserves the right to refuse service if eligibility requirements are not met.
4. Booking & Payment
A. Booking
All bookings must be made through our website, phone, or authorized partners.
A booking is confirmed only after approval and receipt of payment.
B. Payment
- Payments must be made using approved methods (card, bank transfer, etc.)
- Full payment or advance deposit may be required
- Prices may vary based on vehicle type, duration, and location
C. Cancellations
Cancellation rules vary by service. Additional charges may apply for last-minute cancellations.
Full details are available in our Refund & Cancellation Policy.
5. Vehicle Use
Customers must use vehicles responsibly. You agree NOT to:
- Drive under the influence of alcohol or drugs
- Use the vehicle for illegal activities
- Allow unauthorized drivers behind the wheel
- Overload or misuse the vehicle
- Drive outside permitted regions without consent
Any violation may result in penalties, termination of the rental, or legal action.
6. Damage, Accidents & Liability
A. Customer Responsibility
You are responsible for:
- Any damage caused to the vehicle during the rental period
- Traffic violations, tolls, and fines
- Reporting accidents immediately
B. Insurance Coverage
Insurance coverage varies by package.
Customers may be liable for deductibles unless they purchase additional coverage.
C. Damage Charges
AZ Wheelz reserves the right to charge for:
- Vehicle repairs
- Loss of use
- Cleaning fees (if applicable)
7. Security Deposits
A refundable security deposit may be required before vehicle handover.
Refunds are issued after vehicle inspection and may take several business days.
8. Service Availability
While we strive to provide reliable service, AZ Wheelz cannot guarantee:
- Constant availability of all vehicle models
- Uninterrupted website access
- Instant booking approvals
We are not responsible for delays caused by unforeseen circumstances.
9. User Responsibilities
You agree to:
- Provide accurate information
- Follow all rental instructions and policies
- Return the vehicle on time
- Maintain basic cleanliness and care
Failure to comply may result in additional charges.
10. Intellectual Property
All content, branding, logos, and materials on the AZ Wheelz website are owned by AZ Wheelz.
Unauthorized copying, reproduction, or modification is not permitted.
11. Third-Party Links
Our website may include links to third-party services.
AZ Wheelz is not responsible for:
- External content
- Privacy practices
- Service reliability
Use third-party links at your own risk.
12. Limitation of Liability
AZ Wheelz is not liable for:
- Loss of personal items
- Delays caused by traffic, weather, or mechanical issues
- Indirect, incidental, or consequential damages
Our liability is limited to the amount paid for the rental in the last 30 days.
13. Indemnification
You agree to indemnify and hold AZ Wheelz harmless from claims, damages, or expenses arising from:
- Misuse of the vehicle
- Violations of laws or these Terms
- Negligent or unsafe driving
14. Termination of Services
We may terminate or refuse service if:
- Policies are violated
- Unsafe or illegal behavior is detected
- Payments are not completed
Upon termination, you must return the vehicle immediately.
15. Changes to Terms & Conditions
AZ Wheelz may update these Terms at any time.
Changes will be posted with a revised “Last Updated” date.
Continued use of the service constitutes acceptance of updated terms.